Subzero Return Policy

Returns and Exchanges:
For precautionary/safety reasons, we are unable to accept returns or exchanges.

If your order arrives with the incorrect contents, please email here and our customer service team will work to resolve your issue.

Order Cancellations:
We cannot accommodate cancelation requests at this time. Once an order is placed through our website, our warehouse works efficiently to ship your order as soon as possible. Unfortunately, we are not able to cancel orders upon request due to this. Please make sure that any promo codes have been applied to your order before completing the check out process, as the final price with the discount will be reflected before the check out process is completed. If there are any issues with your order, please contact our customer service here for further assistance.

Our customer service is available via email Monday through Friday from 9AM to 5PM PST. Please expect a response within 24-48 hours (weekends not included).


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